Context

A global investment bank was experiencing intra-day and overnight performance issues within its Murex platform, impacting operational stability and confidence across the organisation. Ensuring reliable front-to-back processing was critical to maintaining control across trading, risk, and post-trade operations.

SkySparc was engaged to stabilise the Murex environment and restore platform performance in line with agreed service levels. What began as a targeted intervention evolved into a long-term Run-the-Bank and Change-the-Bank engagement as results were delivered and trust was established.

What SkySparc Delivered

SkySparc deployed a team of senior Murex subject-matter experts to identify and resolve performance bottlenecks across workflows, interfaces, data extractions, and platform housekeeping. Following early stabilisation success, SkySparc was trusted to assume responsibility for core Run-the-Bank activities.

As the engagement matured, the scope expanded further to include Change-the-Bank initiatives and project delivery, with SkySparc operating as an embedded partner within the client’s internal Murex organisation.

Execution Highlights

• Optimised critical workflows and interfaces to remove performance bottlenecks
• Stabilised intra-day and overnight processing in line with agreed SLAs and KPIs
• Expanded delivery across Front Office, Back Office, Risk, Regulatory Reporting, and data domains
• Delivered Change-the-Bank initiatives, including platform upgrades and asset-class migrations
• Embedded SkySparc specialists within the client’s internal Murex organisation to ensure continuity and long-term stability

Operational Results

• Intra-day and overnight platform performance restored and consistently maintained in line with agreed service levels
• Successful delivery of platform upgrades, including migration from Murex version 3.1.39 to 3.1.52
• Asset-class migrations completed across FX, Commodities, and Credit Derivatives
• Engagement recognised internally as a system-integrator success story, with SkySparc retained as a long-term delivery partner

Client Perspective

“We have worked with SkySparc across multiple initiatives — from production support to targeted interventions and projects. We value the depth of expertise they bring and their hands-on, collaborative approach.”

Head of Murex Platform
Investment Bank, South Africa

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