Strategic outsourcing for enhanced treasury performance
The challenge
The company’s Global Treasury Center relies on a core treasury platform with extensive functionality to meet the needs of a complex global operation. However, the team was not realizing its full potential due to a shortage of specialized in-house expertise. The Treasurer explains: “It takes experts with both technical skill and financial knowledge to configure and manage such a specialized system. After our internal experts moved on, we struggled every time we needed to implement a change or fix an issue. Performance dropped and frustration grew.” Realizing the team could not rely on limited internal knowledge — and that treasury system experts are hard to recruit, costly to train, and difficult to retain — the Treasurer concluded that a more resilient, strategic support model was needed.
SkySparc really stood out. It was clear they had the expertise and experience we needed — I knew they would deliver. - Treasurer
The solution
Following a structured RFP process, the Treasurer selected SkySparc as a strategic outsourcing partner to provide continuous support for the company’s core treasury environment. "SkySparc really stood out — they clearly had the expertise, experience and knowledge we needed,” says the Treasurer.
Initially, SkySparc consultants worked on-site to resolve outstanding issues and stabilize the system, delivering immediate performance improvements. “SkySparc’s team fixed problems we had struggled with for months,” says the Treasurer. “They worked hard, understood both our financial and technical needs, and quickly restored confidence.”
Once stability was achieved, the company transitioned to a remote managed-service model. SkySparc monitors the environment daily, identifying and resolving potential issues proactively. Targeted support and change requests are handled by specialists through SkySparc’s Expert Center, ensuring rapid and efficient turnaround.
Partnering with SkySparc allows my team to focus on our core treasury responsibilities. I only wish we’d made the decision to outsource sooner. - Treasurer
The result
SkySparc’s support model provides a personalized, business-focused service, embedded across user groups and functions as needed. The approach offers flexibility — including on-site presence when required — and scales easily to meet evolving treasury needs.
The model has delivered measurable results: the company has saved the equivalent of two full-time positions in direct costs. More importantly, the treasury team now benefits from firm-wide access to SkySparc’s financial and technical expertise, rather than depending on a few internal specialists. “This strengthens our resilience and allows us to focus on managing treasury for the business,” says the Treasurer. “Outsourcing support to SkySparc was absolutely the right decision.”
