When focusing on day-to-day business priorities, it can be hard to recognize the tipping point at which internal resources should be replaced or supplemented for essential system maintenance and support tasks. In our experience, organizations that are asking questions similar to those below, are facing challenges that could be addressed through our Center of Excellence.
Are the costs and effort of maintaining high-quality in-house support rising?
How are your firm’s strategic priorities impacting the role of the IT department?
Are you dedicating more IT resources and budget toward front-end challenges?
Are you sourcing / hosting more applications remotely?
Does your business depend on scalable, reliable, secure systems infrastructure?
How are recruitment, skills, training changing in your IT department?
How is your IT department measured, structured and incentivised today vs 3-5 years ago?
How do you monitor support quality, operational efficiency and security; and what are the trends in those metrics over time?
In what areas is the IT budget being directed, and how is this evolving?
SkySparc offers the full range of support services for your application lifecyle management, tailored to the precise needs of clients, scaled up and down as required. All services are coordinated and delivered by our Center of Excellence DevOps team to ensure a consistent high level of support service, underpinned by proprietary technology and methodology.
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