Calypso Front Office Production Support Consultant
About SkySparc
SkySparc is a business and capital markets consultancy with a focus on driving value for financial institutions and corporates. For over 20 years, we have been helping our customers achieve efficiencies through thought leadership, progressive software, domain expertise and technological excellence. It is through our tried-and-tested methodology, client commitment and independence that SkySparc continues to bring innovations to support its clients.
SkySparc was named Technology Consultant of the Year in Central Banking’s FinTech & RegTech Global Awards 2021 and 2019, has previously won Treasury Today’s Adam Smith Award for Best Risk Management Solution and Central Banking’s Consultancy and Advisory Award, and is a five-time winner of Dagens Industri’s Gazelle Award.
Your Role
SkySparc is seeking a highly skilled Calypso Front Office Production Support Consultant to support live trading and pricing environments for major financial institutions in South Africa. In this role, you will provide expert support for traders, quants, risk managers and IT teams, ensuring business-critical Front Office functions remain stable, high-performing, and compliant.
You will manage incidents, troubleshoot issues related to pricing, risk, and trade capture, and support enhancements across Front Office workflows and real-time processes.
Key Responsibilities
- Provide functional and technical support for Calypso Front Office components (pricing engines, trade capture, market data, risk views, P&L).
- Support live trading desks across multiple asset classes (Rates, FX, Credit, Equity Derivatives).
- Investigate Front Office issues related to pricing discrepancies, market data feeds, risk calculations, and workflow exceptions.
- Coordinate with developers, quants, and infrastructure teams to troubleshoot and resolve production issues.
- Maintain, test, and validate configuration changes, new pricing models, and upgrades to support Front Office processes.
- Ensure stability of real-time pricing and risk calculations, including intraday monitoring.
- Document best practices, recurring issues, and operational improvements.
Required Skills, Experience and Qualifications
- Strong functional understanding of Calypso Front Office modules and trade capture workflows.
- Solid knowledge of pricing, risk concepts, and asset-class behaviour (Fixed Income, FX, Derivatives).
- Experience supporting real-time trading or pricing environments within capital markets.
- Familiarity with market data integration (Bloomberg, Reuters), pricing engines, and risk models.
- SQL proficiency; knowledge of Java is an advantage for deeper troubleshooting.
- Strong communication skills and ability to interface directly with trading desks and quant teams.
- High sense of ownership, ability to work under pressure, and proactive problem-solving mindset.
- Ability to work on-site in South Africa as required.
